How can we help?

Try closing and reopening the app first. If the issue continues, check for an available update and restart your device. If you still need help, contact Itemoro Support and include what you were doing when the issue occurred. 

Tell us what happened, what you expected to happen, which part of Itemoro you were using, and any steps that reproduce the issue. Screenshots can also be helpful when available. 

Check that the required camera, Bluetooth or NFC permissions are enabled and that your device supports the feature you are trying to use. If the problem continues, contact Support with your device type and the scanning method you were using. 

Make sure you are signed into the correct account, confirm your internet connection when using connected features, and avoid deleting local inventory while troubleshooting. Contact Support if your data still does not appear as expected. 

Recently deleted items may be restorable within Itemoro when the recovery period is still available. Backups may also provide recovery options. Contact Support before making additional changes if important inventory appears to be missing. 

Use the support form below or email Itemoro Support. Include as much useful detail as possible so we can understand the issue and help more quickly.